Terms & Conditions & Other Useful Information

Minimum Stay

Our minimum stay is 7 nights. There is a discount available if you wish to book 14 nights or more.

CHANGING YOUR BOOKING We will do our very best to accommodate your needs – please email us at [email protected] with any requests.

Sleeping Arrangements

Our space is suitable for 4 people. You can see more details on the lodges here.

Payment

Our policy is payment in full at time of booking.

Cancellation

We are unable to refund cancelled bookings less than 28 days prior to arrival. We strongly advise you to take out the appropriate travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your stay for any reason within this period. COVID 19 update: Cancellations due to government public health measures. If you cancel your booking because UK government public health measures mean you are not allowed to travel or you are prevented from using your booking, you may choose to: 1) Transfer your booking to a later date, all bookings made can be moved, subject to availability to any date in the next 2 years if COVID 19 impacts your travel. 2)Or, obtain a refund of the amount already paid by you for the booking. You will not lose money if you book now and COVID dictates you cannot travel.

Check In

Check in is between 3pm and 9pm. Please call us if you’re going to be late.

Check Out

Check out is before 10am on the day of departure.

Pets

We do not allow any pets on site. We do realise this may be disappointing – however, there are good reasons. The main one being to protect the wildlife that both lives in and frequents our garden. We have pine martens coming in most evenings and there is also an active badger sett on site.

Equipment Provided

Kitchen

Bin liners, cafetière, can opener, chopping boards, Cleaning cloth, cutlery set 16 pieces, dinner set 16 pieces, dish towel, dish washing liquid, dustpan & brush, egg cups, basic essentials first aid kit, highball tumblers-set of 4, kettle, kitchen knife set 3 pieces, kitchen scissors, microwave, oven gloves, pans with glass lids-2, pot stands, measuring jug, glass small bowl, salt & pepper mill set, tea pot, toaster, vegetable peeler, wooden spoons, wine glasses-set of 4, cork screw, handwash, hand sanitiser.

Bathroom

Handwash and shower gel, two bath towels, and 2 hand towels. If you require further towels, please ask us. Please do not use these towels if you go to the beach.

Bedroom

Hair dryer, clean bedding for double bed. If you require further bedding, please ask us.

WIFI & Mobile Reception

There is free wifi in both lodges – provided by Highland Wireless. Mobile reception tends to be very good with a strong 4G signal – network dependant.

Fires & BBQs

At the time of opening, we don’t allow any fires or BBQ’s due to the fire risk. The area tends to get dry with gorse and grass at risk.

Noise

We ask you to observe good manners towards the residents in the neighbouring lodge and house nearby. Please be considerate to others and keep the noise levels to a minimum to respect this peaceful site. Please note that any noise will negatively impact your opportunity to see wildlife that comes in. This site is particularly peaceful with our nearest neighbours at least a mile in any direction. The wildlife noises on the river are wonderful to listen to on a still quiet night.

Smoking & Vaping

There is a strict no smoking /no vaping/no E-cigarettes policy within the lodge.