Terms & Conditions & Other Useful Information
Minimum Stay
Our minimum stay is 2 nights. There is a discount available if you wish to book 14 nights or more.
CHANGING YOUR BOOKING We will do our very best to accommodate your needs – please email us at [email protected] with any requests.
Sleeping Arrangements
Our space is suitable for 4 people. You can see more details on the lodges here.
Payment
Our policy is payment in full at time of booking.
Cancellation
We are unable to refund cancelled bookings less than 28 days prior to arrival. We strongly advise you to take out the appropriate travel insurance so you can have peace of mind that your costs will be covered, should you need to cancel your stay for any reason within this period. COVID 19 update: Cancellations due to government public health measures. If you cancel your booking because UK government public health measures mean you are not allowed to travel or you are prevented from using your booking, you may choose to: 1) Transfer your booking to a later date, all bookings made can be moved, subject to availability to any date in the next 2 years if COVID 19 impacts your travel. 2)Or, obtain a refund of the amount already paid by you for the booking. You will not lose money if you book now and COVID dictates you cannot travel.
Check In
Check in is between 3pm and 9pm. Please call us if you’re going to be late.
Check Out
Check out is before 10am on the day of departure.
Pets
We do not allow any pets on site. We do realise this may be disappointing – however, there are good reasons. The main one being to protect the wildlife that both lives in and frequents our garden. We have pine martens coming in most evenings and there is also an active badger sett on site.
Equipment Provided
Kitchen
Kettle, toaster, microwave, cafetière, teapot, mugs, dinner set, cutlery set, utensils, glasses, egg cups, knife set, chopping boards, measuring jugs, bowls, oven proof dishes, salt and pepper. Saucepans and baking trays. Bin liners, oven gloves, silicone heat mats, cleaning cloth, sponge, tea towel, washing up liquid, dustpan & brush, duster. Anti-bacterial spray and hand sanitiser.
Tea, Coffee, Sugar and Milk – please do not remove from lodge or dispose of glass, these will be reused.
Bathroom
Handwash, two bath towels, and 2 hand towels. If you require further towels, please ask us. Please do not use these towels if you go to the beach. Sanitary bags, bathroom lidded bin.
Bedroom
Hair dryer, clean bedding for double bed. If you require further bedding, please ask us. Magnifying mirror, bedside lights, travel hairdryer, extension lead and bed throw.
WIFI & Mobile Reception
There is free wifi in both lodges – provided by Highland Wireless. Mobile reception tends to be very good with a strong 4G signal – network dependant.
Fires & BBQs
At the time of opening, we don’t allow any fires or BBQ’s due to the fire risk. The area tends to get dry with gorse and grass at risk.
Noise
We ask you to observe good manners towards the residents in the neighbouring lodge and house nearby. Please be considerate to others and keep the noise levels to a minimum to respect this peaceful site. Please note that any noise will negatively impact your opportunity to see wildlife that comes in. This site is particularly peaceful with our nearest neighbours at least a mile in any direction. The wildlife noises on the river are wonderful to listen to on a still quiet night.
Smoking & Vaping
There is a strict no smoking /no vaping/no E-cigarettes policy within the lodge.
